Living My Plan, in practice

The problems it solves, and what's included.

A closer look at what Living My Plan does for advisory teams, what comes with it, and the questions we hear most.

For advisors and their teams

Problems Living My Plan solves.

From meeting prep to follow-through, the service plan gives the whole team one consistent way to deliver, and gives clients one clear place to see it.

Privacy

Privacy-first by design

Intentionally designed to protect client privacy by eliminating personally identifying information altogether: age not birthdate, first names not full names, no account or policy numbers.

Consistency

One meeting-prep process for the whole team

In-context training means everyone follows the same process, and the service plan builder creates consistency from client to client.

Onboarding

Wows clients from the start

The client onboarding process lays out an entire year, setting expectations and impressing clients from day one.

Consistency

Workflows built in, not bolted on

Built-in workflows, processes, service plans, and templated activities. Your service model, ready to deliver.

Meetings

Solves in-meeting chaos

A structured, conversational approach guides the meeting toward better outcomes instead of drifting through an agenda.

Engagement

Instant client-facing output

Every plan generates engagement, connection, and collaboration opportunities while informing and educating clients.

Value

Makes the relationship visible

A visible, progressive relationship that demonstrates the value of the work advisors do every day.

Follow-through

Surfaces what matters

Important activities and tasks are surfaced and managed in one place, so nothing slips between systems.

Clarity

Reduces client confusion

Clients see what their advisor can support, so questions come to you instead of going unasked.

Education

Teaches at the right moment

Information, resources, and tools aligned with each client's life stage and circumstances.

Connection

A hub clients come back to

A centralized, connected experience that brings clients back to the relationship time and again.

Connection

A 24/7, 365 living service plan

It's there when you can't be: an ongoing opportunity to serve clients between meetings, not just during them.

Team

Engagement the whole team can see

Focused engagement the whole team can access and easily understand, instead of lost in meeting notes, text messages, and inboxes.

Communication

Simpler messages

Simplify communication by pointing clients to their service plan page instead of re-explaining in every email.

Connection

Closes long service gaps

Long gaps create distance from the relationship and lost opportunity. Living My Plan brings clients back time and again, connecting the advisor and team with ongoing support and value.

Re-engagement

Wins back lost-in-the-mix clients

An easy way to reintroduce your firm and your new digital client experience to clients who may have gotten lost in the mix.

Brand

White labelling, made easy

A supportive branding process that mirrors your existing brand with your logos, colors, and team photos.

Your tech stack

Wondering where Living My Plan fits into your tech stack?

See where it integrates, and where it overlaps.

Where it fits
What's included

Everything the service plan comes with.

01The living service planA personalized, client-facing page for every client: welcome, progress, activities, documentation, snapshot, meetings, and library.
02Service plan builderBuild and update plans from templated activities, workflows, and your own service model.
03Advisor hubEvery client plan in one view: status, health, and what needs attention next.
04In-context trainingGuidance built into the tool so the whole team prepares and delivers the same way.
05Tailored messagesA personal welcome and updates written for each client, right where they land.
06Progressive service plan healthA progress bar and one clear number, with gamification that celebrates small wins and milestones.
07Documentation & consentConsent, disclosure, and documentation requirements tracked and visible to both sides.
08Instant audit documentationA print-ready client service audit, meeting summaries, and task exports, generated on demand.
09Curated libraryEducation and resources tailored to each client's life stage, circumstances, and learning goals.
10Financial snapshotClient awareness across the whole financial picture, with gaps surfaced at a glance.
11Service plan templatesPrebuilt activities and documentation requirements, ready to apply to any plan.
12Customization optionsShape plans, activities, and content around your service model and each client.
13Built-in referral systemA natural, gracious way for clients to introduce the people in their life.
14In-context client engagementPrompts and touchpoints that invite questions, life updates, and meeting requests.
15Informative tool tipsPlain explanations beside every section, so clients never wonder what they're looking at.
16Accredited content sharingShare trusted, accredited education and information with confidence.
17Connected workspacesEasy integration with the portals, scheduling, e-signature, and planning tools you already use.
FAQs

Questions we hear most.

Does Living My Plan replace my CRM or portal?

No. It works alongside the systems you already use (CRM, secure portal, scheduling, e-signature, and compliance workflows) and can also support practices that do not yet have a CRM.

How is client privacy protected?

We intentionally designed Living My Plan to protect client privacy and personally identifying information by eliminating it altogether. Plans use age not birthdate, first names not full names, no account or policy numbers, generalized information, and rounded values. Combined with integrations to secure, encrypted portals, this supports a breach-proof process.

How do clients access their service plan?

Through a link. No app to download, no account setup burden. The plan is available 24/7, 365, whenever something is on their mind.

Does the service plan give financial advice?

No. The service plan documents and organizes the advisory relationship; advice is always delivered by the advisor.

How long does it take to get started?

It takes less than 10 minutes to bring a plan to life. From there it creates an annual cadence and a familiar, tailored space for clients to engage with your team digitally.

Does it work for a team, or just a solo advisor?

Both. Solo advisors get structure and follow-through; teams get one consistent meeting-prep and service-delivery process everyone can follow.

Can I have different plans to support my different lines of business?

Yes. Each line of business acts as another business: customization starts at $499.99, plus $5 per plan monthly to a max of 20 plans (or $99 monthly), and then unlimited plans are included.

What does it cost?

One price per advisory team, with no per-seat pricing: $99 onboarding, plus $5 monthly per plan for your first 20 plans. After that, every additional plan is included, unlimited. Complete customization starts at $499.99.

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